unopened spirits may be returned for a full or partial refund. Defective wines, spirits, and sakés may be exchanged for items of equal or greater value. (Subject to the restrictions below.)
If You Bought Too Much
To make event planning easier, Astor accepts returns on unopened bottles of spirits. If you have spirits left over after an event, you may return them, along with your original sales receipt, for a full refund within 30 days of purchase.
We believe that proper storage is crucial to the quality of wines and sakés, and since we cannot control how items are stored after they leave our store, we do not issue refunds for wines or sakés.
If You Bought a Defective Item
We stands behind all the wines, spirits we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit.
Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.
How to Return Items
Bring your items back to Astor Wines & Spirits within 30 days of purchase, along with your original sales receipt. If your items were shipped or delivered, We have to inform you that if we shipped wrong products or we made a mistake we'll issue a full refund including shipping charges but in any case if it is not our fault we have to charge you sending package to you and return shipping charges and rest of the amount will be refunded. Please only purchase if you are agree with this policy. In some cases we have to charge repacking charge 10-20% as well. please call us at 1-732-659-4761 to discuss your options.
How We Issue Refunds and Exchanges
Defective items may be exchanged for items of equal or greater value. Refunds on returned spirits will be issued in the original form of payment. Limitations apply and shipping charges customers has to pay.
Please note: In all cases Customers pays shipping unless we shipped wrong or damaged items sent by us. In some cases we have to charge repacking charge 10-20% as well.